Skip to main content
Posted 13 July, 2019

Customer Services and Events Consultant.

British Council
Cardiff, United Kingdom Full Time
Reference: 238664

Customer Services and Events Consultant. Based in Cardiff. The Opportunity: Reporting to Customer Service and Events Consultant(Senior...


Customer Services and Events Consultant.

Based in Cardiff.

The Opportunity:

Reporting to Customer Service and Events Consultant(Senior Consultant), the post holder is responsible for ensuring that the customer service, and events delivered by their team isappropriate,efficient and of the highest standards, when bench marked against external industry practice.

The Customer ServiceandEvents team deliver a high quality service tailored to customers' needs to increase uptake in theprogramme, trainandsupport applicantsas well as tobeneficiaries to deliver high quality projectsthusbuildingthe reputation of the Erasmus+programmeand the British Council.

The main area of focus for the role are:


  • Customer help desk: Management of high quality enquiry handling (email and telephone), complaints management and appeals

  • Customer guidance: Development of sector specific guidance and FAQs for applicants and grant holders, in line with corporate and EC guidelines

  • Financial administration: Management of financial data relating to Erasmus+programmesin customer service delivery areas, applications, guidance, enquiries and compliance.

  • Events: Management and coordination of events related to Erasmus+ and predecessorprogrammes, including shaping content, managing suppliers and other delivery partners in line with client requirements and customer service standards.

    What we require of the successful candidate:

    - Customer Serviceexperience/qualification.

    - Experience of managing and motivating individuals /teams in a busy, target driven environment to deliver high quality products and services.

    - Experience of delivering products and services in line with client requirements and service level agreements.

    - Experience of monitoring, evaluation and embedding process/systems improvements toincrease efficiency levels or deliver increased value for money.

    If you would like to understand more about this post then please see the attached documents:

    ROLE PROFILE
    BRITISH COUNCIL BEHAVIOURS
    BRITISH COUNCIL CORE SKILLS

    If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by23 July 2019 (23:59 UK Time)

    Interviews are planned for the week commencing 5th August 2019.

    Benefits Package:

    In addition to a starting salary of £26,406 and eligibility to join the civil service pension scheme, the British Council offers an attractive holiday entitlement of 32 days per calendar year in addition tostatutory holidays plus an additional half day on ChristmasEve.

    Other benefits include:
    Interest free season ticket loan
    Employee Assistance Programme
    Cycle salary sacrifice


    About Us:


    The British Council is the UK's international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust.

    We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

    Our Equality Commitment:

    Valuing diversity is essential to the British Council's work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

    The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.

  • This listing expired on 23 Jul. Applications are no longer accepted.

    Below are some other jobs we think you might be interested in.

    • Trainee Recruitment Consultant
      • g2 Recruitment
      • Cardiff, UK
      £35,000 to £40,000 Annually
      A CULTURE which you wouldn't expect - multiple team/office social events, sporting events, team ... Sales, Graduates, Hospitality, Banking, Customer...
      14 Oct
    • Travel Consultant - Cardiff
      • Hays Travel
      • Cardiff, UK
      Our customers are at the forefront of everything we do so exceptional customer service experience ... Participating in promotional events and activities...
      28 Mar
    • Internal Recruitment Consultant
      • Spicerhaart
      • Cardiff, UK
      Arranging and participating in recruitment events, assessment days, and job fairs * Build ... Strong customer service skills are essential * A team...
      26 Mar
    • Internal Recruitment Consultant
      • Darlows
      • Cardiff, UK
      Arranging and participating in recruitment events, assessment days, and job fairs * Build ... Strong customer service skills are essential * A team...
      26 Mar
    • Internal Recruitment Consultant
      • haart
      • Cardiff, UK
      Arranging and participating in recruitment events, assessment days, and job fairs * Build ... Strong customer service skills are essential * A team...
      26 Mar
    • Principal Stakeholder Engagement Consultant
      • AECOM
      • Cardiff, UK
      Leading the delivery of events, both physical and virtual, ensuring the safety and wellbeing of all ... level of customer service, and ensuring...
      19 Mar
    • Senior Recruitment Consultant - Business Support
      • Permanent People Rec2Rec
      • Cardiff, UK
      Their honest approach and bespoke services make them unique within the Recruitment industry. This ... Quarterly team events * Pension scheme, dental...
      22 Mar
    • LEARNING & DEVELOPMENT CONSULTANT - FTC 1 year
      • Legal & General
      • Cardiff, UK
      You'll also consultant regularly with your key business stakeholders to identify knowledge and ... This includes retirement products and services, risk...
      24 Mar
    • Executive Recruitment Consultant
      • Brook Street
      • Cardiff, UK
      £325,000 Annually
      Executive Recruitment Consultant | Competitive Base Salary up to £32,5k + Uncapped Commission ... excellent customer service at all times. * Building...
      13 Mar
    • Customer Service Representative
      • BettingJobs
      • Cardiff, UK
      They are currently looking for a Customer Service Executive to join their growing team in Cardiff ... services. * Good sporting interest and current...
      11 Mar
    • Service Delivery Manager
      • CPS Group (UK) Limited
      • Cardiff, UK
      £65,000 Annually
      Up to £65,000 + benefits CPS is working with a leading IT technology consulting business in search ... Situated within the Managed Services Department,...
      15 Mar
    • Customer Relations Consultant
      • PERSONNEL HYGIENE SERVICES LIMITED
      • Caerphilly, UK
      Your role as a Customer Relations Consultant at phs Group ... Making calls to customers that are thinking of cancelling services, to understand their...
      28 Mar
    • Sales Travel Consultant - Victoria North and Tasmania
      • Flight Centre Travel Group (usa) Inc
      • Victoria, UK
      Delivering unforgettable customer service that keeps our customers coming back to us every time ... Regular awards nights, social events and the...
      15 Dec
    • Customer Service Advisor
      • The Curve Group
      • Newport, UK
      Build and maintain a strong knowledge of core leasing products and ancillary services in asset ... Company events and reward schemes Click APPLY now for...
      4 Mar
    • Customer Service Associate (Apply in minutes)
      • Lidl - Avonmouth
      • Bristol, UK
      £12 to £13 Hourly
      The process will include a telephone interview and face-to-face selection event. We look forward to ... customer service on the tills ● Help our...
      25 Mar
    • Mortgage Services Arrears Consultant
      • Fleet Mortgages
      • Cardiff, UK
      £30,000 to £35,000 Annually
      Mortgage Services Arrears Consultant Location: Cardiff - with hybrid working Salary: £30,000 ... Pro-actively contact customers to professionally and...
      15 Mar
    • Sales Executive - Specialist Food Supplier
      • Focus Management Consultants
      • Cardiff, UK
      They service high quality UK food customers from national chains, fine dining restaurants and hotels, through to coffee shops and contract caterers....
      23 Mar
    • Customer Team Leader
      • Co-op Group
      • Yatton, UK
      ... events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do ... consultations * 24/7 employee assistance service...
      27 Mar
    • Customer Team Leader
      • Co-Op
      • Yatton, UK
      ... events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do ... consultations * 24/7 employee assistance service...
      27 Mar
    • Customer Consultant (Cwmbran)
      • Monmouthshire Building Society
      • Cwmbran, UK
      Customer Consultant (Cwmbran) Location: Cwmbran Branch Salary: £22,946.40 per annum Closing Date ... Face-to-face customer service experience is...
      6 Jan